Hi all!
We just added a few custom fields to the agents properties, e.g. job title and profile picture (base64 encoded).
Job title works perfect, but adding the profile picture with the appropriate tag is not possible. OTRS escapes the image tag in the signature and we only see the html code in the signature.
Is there any way to work around this?
Thanks
Tobias
Agent profile picture in signature
Moderator: crythias
Re: Agent profile picture in signature
did you try an external link?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Agent profile picture in signature
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Agent profile picture in signature
Thanks for your reply!
External link is not wanted because of issues when opening those emails in outlook. You have to allow external images explicitly for every domain.
Adding img tag to the js does not work. OTRS escapes that image tag in the signature like this:
<img src="data:image/png;base64,iVB...LONG BASE64 STRING...ORw0" />
Instead of
<img src="data:image/png;base64,iVB...LONG BASE64 STRING...ORw0" />
Do you have more ideas?
Thanks
Tobias
External link is not wanted because of issues when opening those emails in outlook. You have to allow external images explicitly for every domain.
Adding img tag to the js does not work. OTRS escapes that image tag in the signature like this:
<img src="data:image/png;base64,iVB...LONG BASE64 STRING...ORw0" />
Instead of
<img src="data:image/png;base64,iVB...LONG BASE64 STRING...ORw0" />
Do you have more ideas?
Thanks
Tobias