Copy OTRS Configs

[waleed]

Hi there,

I have a working system running and would like to make a copy of this system but remove the users and tickets from the system.

I need to keep the SLA, Services and Agents, auto-responses, format of forms with the changes I made in Sysconfig.

I tried doing a backup and restore and managed to delete all the tickets but I can't remove the customers_users. I tried deleting it from the database but it still shows up.

I then emptied the database and recreated the DB using the installer script. It ended up removing all my SLA information

Is there any better way of doing this so I don't have to reconfigure everything from scratch?

Thanks

[RStraub]

Hey waleed,

you're not supposed to delete customer_users or users. Though if you really want to, DB-delete is probably the way to go.

That you still see the customers in the webinterface might be the caching. If you did changes on the DB try to run theses script (as otrs user):

~otrs/bin/otrs.RebuildConfig.pl
~otrs/bin/otrs.DeleteCache.pl
~otrs/bin/otrs.LoaderCache.pl -o delete