Hi,
I have been playing around with the OTRS Appliance and I am really impressed with what I've seen so far. Just wandering if there's a way of making a particular Group or Role responsible for a ticket as opposed to just making Agents responsible. We will be using OTRS in a department that works shifts and the Owner or Responsible Agent will not always be on shift when a ticket needs actioning.
Regards
Jim
New user and questions
Moderator: crythias
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jimmers1972
- Znuny newbie
- Posts: 14
- Joined: 30 Oct 2014, 17:59
- Znuny Version: 4.0.5
- Real Name: Jim Tambling
- Company: Sportech Racing//Digital Europe
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crythias
- Moderator
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- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: New user and questions
No. There are options to unlock tickets but one ticket/one owner at a time.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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