Hello forum,
How can it be that Owner field is not in the list of attributes that can be added to Statistics?
(For instance I edited Stats#10005, wanted to add owner as an X-axis at step 2, but it's not in. I guess it is nowhere else in the stats by the way.)
Where can I add it to the list?
Regards,
HervE
[SOLVED] Statistics: Owner not in list of attributes (?)
Moderator: crythias
[SOLVED] Statistics: Owner not in list of attributes (?)
Last edited by HervE on 31 Oct 2014, 13:01, edited 1 time in total.
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
-
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Statistics: Owner not in list of attributes (?)
This is disabled because certain countries have laws against stats per employee. Enable in sysconfig.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Statistics: Owner not in list of attributes (?)
Found it:
SysConfig > Framework -> Frontend::Agent::Stats > Stats::UseAgentElementInStats
Thanks,
HervE
SysConfig > Framework -> Frontend::Agent::Stats > Stats::UseAgentElementInStats
Thanks,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30