OTRS assort the emails by rules

[makgab]

Hi!

Can the OTRS assort the incoming emails into more queue by rules?
For example by subject of email?
Rule #1: Subject of incoming email contains 'UL' -> move it queue "ULs queue"
Rule #2: Subject of incoming email contains 'PL' -> move it queue "PLs queue"

[jojo]

yes, have a look at the postmaster filters

[makgab]

yes, have a look at the postmaster filters

Thanks! I found it!