Link of Tickets

[Olga89]

Dear colleagues! Please help in configuring the system OTRS 3.3.9.
I need to implement a system of two mechanisms:
1. Mechanism №1: to be able to close one of the parent ticket and then automatically closes all child tickets;
2. Mechanism №2: it was impossible to close the parent ticket, if at least one child ticket open).
For the connection, I use package MasterSlave. For realization of the first mechanism is necessary to deactivate the item in ConfigSistem Core :: TicketACL Ticket :: Acl :: Module ### 1-Ticket :: Acl :: Module (ACL module that allows closing parent tickets only if all its children are already closed). But to realize the second mechanism, it is necessary item Core :: TicketACL Ticket :: Acl :: Module ### 1-Ticket :: Acl :: Module activate. Consequently, one mechanism excludes another.
Tell me, please, is it possible to implement both mechanisms in the system to both mechanisms work simultaneously? For example, is it possible to configure a single mechanism using MasterSlave, and the other to implement with creating and configuring dynamic field?
Thanks in advance!

[crythias]

I don't understand the conflict.

If closing the parent actually works to close all child tickets (Master/Slave) then it cannot be the case that the parent cannot close if a child is open.

[Olga89]

I understand that by using Core :: TicketACL Ticket :: Acl :: Module ### 1-Ticket :: Acl :: Module (ACL module that allows closing parent tickets only if all its children are already closed) can not be realized both mechanisms simultaneously. With Core :: TicketACL Ticket :: Acl :: Module ### 1-Ticket :: Acl :: Module (ACL module that allows closing parent tickets only if all its children are already closed)I will implement a mechanism. The question is how to implement the second mechanism without the participation of the module MasterSlave.

[crythias]

how to implement the second mechanism without the participation of the module MasterSlave.

Don't use Master Slave.

[Olga89]

What method do you recommend?

[crythias]

You don't *have* to use the MasterSlave option. You can simply link on Parent/Child.