Owner on CMDB not working [SOLVED]

[dstover]

I am trying to use CMDB (Configuration Management DataBase) and am trying to enter a computer into it. When I start typing in the Owner field, it looks like there is some kind of Ajax call that generates the following error:

Error during AJAX communication. Status: parsererror, Error: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

Can anyone shed any light on this? Thanks in advance...Dan.

[reneeb]

Does the customer search in ticket creation masks work? Have a look at the JavaScript console to get more info (in firefox you'll get the javascript console with Strg+Shift+i)...

[dstover]

Thanks for the clue. I looked in the log and found that AgentCustomerSearch was not enabled in SysConfig. Once I enabled it, the error went away. The only issue is that the Owner field must be a Customer, not an Agent. So all of my Agents that we are supporting have to be entered in as Customers to allow CMDB to recognize them.

Thanks again...Dan.

[reneeb]

You could have used http://opar.perl-services.de/dist/ITSM- ... tion-2.4.0 With that extension, you can use the agent backend for fields (though AFAIK you can't use Agent and Customer backends for a single field).