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[inno]

Dear,

Can somebody answer following questions:

1. In the system configuration, module Ticket -> Core::Ticket, you can change Ticket::SubjectRe. I want to change the divider ':' which comes behind the Ticket::SubjectRe value as well. How can I do this?

2. When a client adds info to the ticket using the client application, the ticket subject changes to what the client wrote in the "Subject" line. I want to prevent this. How can I do this?

Thanks,

Inno

[Jazz]

1. In the system configuration, module Ticket -> Core::Ticket, you can change Ticket::SubjectRe. I want to change the divider ':' which comes behind the Ticket::SubjectRe value as well. How can I do this?

I think you just have to add the ":" in the field.

2. When a client adds info to the ticket using the client application, the ticket subject changes to what the client wrote in the "Subject" line. I want to prevent this. How can I do this?

Sorry, I don´t have an answer for this...