Hello folks,
I Have an OTRS, if i créate one agent for a provider is posible when i escalate a ticket to this agent, créate a new ticket in the my provider OTRS?
Otrs integration
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nanotowers
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Otrs integration
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein