Move ticket to another queue with confirmation

andy17d · Post by **andy17d** » 21 Oct 2014, 11:24

Is it possible to turn option of confirm the moving tickets to another queue?
Currently, enough to invade the drop-down list and click to move the ticket.
It's very easy for it to make a mistake.

Post by **crythias** » 21 Oct 2014, 16:43

change it in sysconfig from drop down to window

andy17d · Post by **andy17d** » 23 Oct 2014, 11:32

I've found that option. Thank you very much.

andy17d · Post by **andy17d** » 12 Nov 2014, 13:33

There is a small problem with moving ticket to another queue in the "new window" option.
Now, in a new window need to enter some content and this content is stated in the notification e-mails to agents.
Earlier applications was a fragment of the ticket are listed.

Znuny Open Source Ticketsystem

Move ticket to another queue with confirmation

Move ticket to another queue with confirmation

Re: Move ticket to another queue with confirmation

Re: Move ticket to another queue with confirmation

Re: Move ticket to another queue with confirmation