How to displaymultiple queues in Dashboard

[Vince0511]

Hello,

I'm using multiple queues, but can only see one at a time in my Dashboard.
My Queues:

- BlueQueue
- - DarkBlueQueue
- - - DarkBlueSubQueue1
- - - DarkBlueSubQueue2
- - LightBlueQueue
- RedQueue
- - DarkRedQueue
- - LightRedQueue
- YellowQueue
- GreenQueue

I want to view ALL blue queues in my dashboard.
But when I'm having a GreenDay... I want to select GreenQueue, or Yellow on an YellowDay
How do I accomplish this?

Thanks in advance

[jojo]

use the my queue settings in your preferences

[Vince0511]

I cant select the BlueQueue
Only
- - DarkBlueQueue
- - - DarkBlueSubQueue1
- - - DarkBlueSubQueue2
- - LightBlueQueue

[jojo]

this might be a permission issue. Ask you admin for help

[Vince0511]

I am the admin

[jojo]

than check the permission model, ACLs etc

[Vince0511]

I found the problem.

I've created the following queues:

Queue 1
SubQueue 11
Subqueue 12
Queue 2
Subqueue 21
Subqueue 22

I've created an ticket in every subqueue.
The mainqueues don't have any ticket. So they wont show in the dropdown-filter

I want to select queue 1, so everything in queue 1, subqueue 11 and 12 will be displayed...
So how I display all queues in my dropdown-filter regardless if there are any tickets in the queues

Thank you in advance

Vincent

[jojo]

this is not possible. use my queue settings instead

[Vince0511]

Is it possible to Create the following:

------------------------
| BLUE QUEUE - x |
------------------------
|Lightblue queue
|
| Ticket 1
| Ticket 2
|
|Darkblue queue
|
| Ticket 3
| Ticket 4
------------------------


------------------------
| RED QUEUE - x |
------------------------
|Lightred queue
|
| Ticket 5
| Ticket 6
|
|Darkred queue
|
| Ticket 7
| Ticket 8
------------------------


I dont care about the status, new, pending, etc
I just care about Open / Closed.
When it's closed, it's gone.

Kind Regards,
Vincent

[jojo]

as a developer it is possible

[Vince0511]

tell me tell me tell me, what do I need to develop? I understand the architecture of the AgentDashboard.dtl...