Agent schedule from cron

[makgab]

Hi!

How can I run the agent in cron? The agent is running manually. I would like to run it from cron (centos7).
I set the agent: delete tickets in the junk queue. It is ok:
http://blog.otrs.org/2011/08/04/otrs-ti ... nt-page-1/

I copied the generic_agent file into directory "/etc/cron.d":

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HOME=/opt/otrs
# start generic agent every hour 20 minutes
20 * * * *  root  $HOME/bin/otrs.GenericAgent.pl >> /dev/null

What do I need to set up?

[jojo]

read the INSTALL.md) instructions!

[makgab]

I see the INSTALL file.

In logwatch I found:

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--------------------- Cron Begin ------------------------ 

 Files with bad mode:
    /etc/cron.d/otrs_scheduler_watchdog
    /etc/cron.d/otrs_generic_agent
 
  ---------------------- Cron End ------------------------- 

-rw-r--r--. 1 root root otrs_generic_agent
-rw-r--r--. 1 root root otrs_postmaster_mailbox
-rw-r--r--. 1 root root otrs_scheduler_watchdog


The "otrs_postmaster_mailbox" works fine.

[jojo]

https://otrs.github.io/doc/manual/admin ... l#cronjobs

[makgab]

The schedule cron scripts:

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#  /etc/cron.d/otrs_generic_agent
HOME=/opt/otrs
# start generic agent every hour 20 minutes
20 * * * *  root  $HOME/bin/otrs.GenericAgent.pl >> /dev/null

# /etc/cron.d/otrs_generic_agent-database
HOME=/opt/otrs
# start generic agent every 10 minutes
*/10 * * * *  root  $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

The agent is not running automatically. (Just manual from web interface).
What do I missing?

[reneeb]

Any error messages in the log file? Which user run the cronjobs? Do you run them as otrs user or webserver user or root?

[makgab]

Any error messages in the log file? Which user run the cronjobs? Do you run them as otrs user or webserver user or root?

The cron runs as root. There are not any error message in log.
If I run manually (as root):

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~# /opt/otrs/bin/otrs.GenericAgent.pl -c db

~# /opt/otrs/bin/otrs.GenericAgent.pl
Job: 'send escalation notifications'
Job: 'trigger escalation events'

So, no error, but my Job is not running.

[makgab]

I see that if I run as root:

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/opt/otrs/bin/Cron.sh start otrs

then it works fine.