Customer Portal not working

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bjorns
Znuny newbie
Posts: 2
Joined: 13 Nov 2014, 13:13
Znuny Version: 3.3.10
Real Name: Bjorn Stout
Company: De Graaf Logistics BV

Customer Portal not working

Post by bjorns »

Hello,

I'm almost finished with configuring my otrs but now i would like to use the customer portal but it's not working.

it's a new install of 3.3.10

what i can see in apache log is:

[Thu Nov 13 12:23:05 2014] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Thu Nov 13 12:23:05 2014] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Thu Nov 13 12:23:05 2014] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Thu Nov 13 12:23:05 2014] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Thu Nov 13 12:23:05 2014] [error] [client 192.168.0.150] script not found or unable to stat: /var/www/cgi-bin/login.pl
[Thu Nov 13 12:23:17 2014] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Thu Nov 13 12:23:17 2014] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Thu Nov 13 12:23:17 2014] [error] [client 192.168.0.150] script not found or unable to stat: /var/www/cgi-bin/login.pl



CustomerPanelLogoutURL = http://192.168.0.139/cgi-bin/login.pl
CustomerPanelLoginURL = http://192.168.0.139/cgi-bin/login.pl
http://192.168.0.139/otrs/customer.pl

if i try going to any of the url's i get page not found.

Does anyone have a suggestion for me?
bjorns
Znuny newbie
Posts: 2
Joined: 13 Nov 2014, 13:13
Znuny Version: 3.3.10
Real Name: Bjorn Stout
Company: De Graaf Logistics BV

Re: Customer Portal not working

Post by bjorns »

In Framework -> Frontend::Customer i disabled:
CustomerPanelLoginURL
CustomerPanelLogoutURL

And now it is working. :D
reneeb
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Re: Customer Portal not working

Post by reneeb »

Deactivate the Login/LogoutURL and try http://192.168.0.139/otrs/customer.pl
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nanotowers
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Joined: 19 Aug 2014, 17:27
Znuny Version: 3.1.18
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Re: Customer Portal not working

Post by nanotowers »

If you solved your problema, Please tag the topic like solved, thank you
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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