Reply all - mail-internal: recipient list not affected

[plonnroth]

Hello,

when using Reply all and selecting type mail-internal, the recipient list still contains the customer and mail is sent.

In the SysConfig: Frontend::Agent::Ticket::ViewCompose under Ticket::Frontend::ComposeAddCustomerAddress it says:
Adds customers email addresses to recipients in the ticket compose screen of the agent interface. The customers email address won't be added if the article type is email-internal.

How is this supposed to work?

I tried to check if I could set the article type in a template, but there was no such option.

[jojo]

Don't use reply for sending emails to non customer users. Use forward or starting with OTRS4 the new email button in the ticket