Hello,
How can i add more fields in a ticket where the Customer Information is showed.
I've got now.
CustomerCode
Surename
Login
Location
Open Tickets.
--
I want to show the Customer Phone number, Customer Street, Customer Place etc.
New Fields Ticket Customer Information
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: New Fields Ticket Customer Information
If the data exists in your back end, adjust your CustomerUser Map, or alter the database to include the appropriate fields. Note that fields will not display if they have no data.
see the docs for more information.
see the docs for more information.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: New Fields Ticket Customer Information
All information about the customer is filled in.
This cannot be done to define some fields in sysconf?
This information is showed when i open an Ticket.
(dutch version)
This cannot be done to define some fields in sysconf?
This information is showed when i open an Ticket.
(dutch version)
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: New Fields Ticket Customer Information
No. Config.pm should hold the CustomerUser Map
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
nanotowers
- Znuny expert
- Posts: 204
- Joined: 19 Aug 2014, 17:27
- Znuny Version: 3.1.18
- Real Name: Vlad
- Location: Bogotá (Colombia)
- Contact:
Re: New Fields Ticket Customer Information
Is Right, the Znuny Add-on can solve your problem, when this complement is added in your system this show the fields that you create in the customer table directly in the database, in config.pm you can create the fields that you need for feed your database, if you have the Znuny complement you can watch the information of the customer in your ticket.crythias wrote:No. Config.pm should hold the CustomerUser Map
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
-
nanotowers
- Znuny expert
- Posts: 204
- Joined: 19 Aug 2014, 17:27
- Znuny Version: 3.1.18
- Real Name: Vlad
- Location: Bogotá (Colombia)
- Contact:
Re: New Fields Ticket Customer Information
This is my configuration is in spanish.
You do not have the required permissions to view the files attached to this post.
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein