Office365 POP3 account error

[StefaniaS]

Hello,
we have changed our company mail account form Lotus Notes to Office365. With Lotus Notes the email fetch was woring fine but, when I changed the POP3 account using the parameters of office 365 I got this error (when I click on download mails)

Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Nov 27 11:28:30 2014 Message: POP3: Can't connect to outlook.office365.com Traceback (27331): Module: Kernel::System::MailAccount::POP3::Fetch (v1.9) Line: 128 Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424 Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 203 Module: ModPerl::RegistryCooker::run (v1.90) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30.

The parameters that I've used are the ones that are written on the office365 official page: host outlook.office365.com port 995 (for POP3).

What is the problem?

Thanks
S

[crythias]

Can't connect means can't connect. Office365 may not have POP3 enabled.

[jojo]

995 is POP3S

[StefaniaS]

And does it works this pop3s with otrs?
How can I indicate the port? Is it ok if I use host : outlook.office365.com:995


Thanks
Stefania

[jojo]

For OTRS you can just choose the protocol via dropdown. For the needed settings you should ask your mail provider (Microsoft)

[StefaniaS]

Hello,
now office365 it's enabled to POP3, we have made tests from our otrs server (with a telnet) and it says that it can connect (attachment 1)
But if I try again on OTRS I got the same message. Maybe it's a problem of port?
How I can set otrs to connect properly?

Thanks
Stefania

[StefaniaS]

I've installed the modules to enable pop3s, but when I try to fetch emails I've got this error

Can't locate object method "new" via package "IO::Socket::SSL" at /opt/otrs/Kernel/cpan-lib/Mail/POP3Client.pm

IO::Socket::SSL is also installed.

Can you help me?

S