Solution Time disappears after call reopened

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retro2707
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Posts: 131
Joined: 16 Apr 2014, 17:06
Znuny Version: 6.0.12

Solution Time disappears after call reopened

Post by retro2707 »

Hi, thanks for reading.

Basically as per title. I close a ticket and if I re-open it no longer shows the SLA solution time although it does show the update time.
2014-11-28 15_39_05-0106180 - Zoom - Ticket - OTRS ITSM 3.3.10.png
I have tried changing the SLA but this doesent make any difference.

Any ideas why this is happening and how I can change it?
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jojo
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Joined: 26 Jan 2007, 14:50
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Re: Solution Time disappears after call reopened

Post by jojo »

thats the intentend behaviour
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