Queue problem after importing the DB

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spiderpig
Znuny expert
Posts: 198
Joined: 15 Dec 2011, 02:26
Znuny Version: OTRS 5

Queue problem after importing the DB

Post by spiderpig »

Hi,

i did import the DB to new installation, OTRS 4 on Centos. i'm getting a strange behavior with the queue and groups.

in sysconfig->queue there are only the default 4 queues, but in the tickets that i import and when creating a new ticket i can select all the old queues. (but i cant select owner) because of group problems possible.
when i tried to create the old queues again, then i got an error Duplicate queue and the queue exists in DB.

also in groups i see all my old groups, but only the default queues when i'm in "Agent <-> groups"

any ideas whats going on?
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Queue problem after importing the DB

Post by reneeb »

Did you delete the caches?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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