Upgrade from 3.3.8 to 4.0.1 on RHEL6 Failed

[mollelr]

Hi,
I upgraded from 3.3.8 to 4.0.1 on RHEL6, 64-bit version using RPM package, and using MySql DB
I followed religiously all update instructions as outlined http://otrs.github.io/doc/manual/admin/ ... ading.html
All steps completed successfully.
DBCheck.pl is OK, otrs.CheckModules.pl is OK, all required modules installed.
httpd starts OK, and "service otrs start" starts OK. however, when I try to load web console, it errors with:

The server encountered an internal error or misconfiguration and was unable to complete your request.

Checking error log, I see this error:

[Mon Dec 01 16:12:43 2014] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.3 mod_perl/2.0.8 Perl/v5.10.1 configured -- resuming normal operations
[Mon Dec 01 16:12:43 2014] [info] Server built: Aug 15 2014 03:02:07
[Mon Dec 1 16:12:53 2014] -e: (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs/Kernel/System/AuthSession/DB.pm line 583.
[Mon Dec 01 16:12:53 2014] [error] [Mon Dec 1 16:12:53 2014] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm line 37.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n

Any ideas how to correct this? Alternatively i will have to rollback to 3.3.8, as I took pretty good backups of dbase and installation.

[jojo]

did you upgrade the additional modules also?

[mollelr]

Could not get to them....
I usually use web interface to upgrade them.....

[jojo]

upgrade them via commandline

[mollelr]

Thanks much for the prompt responses. I am back in business.
For others who might stumble on this, since it is not really explicitly documented in the Upgrade section - to be done during initial installation...
One MUST upgrade all the modules on the command line before attempting to reload OTRS

These were my modules:
[root@ bin]# ./otrs.PackageManager.pl -a list|grep Name:
| Name: FAQ
| Name: GeneralCatalog
| Name: ImportExport
| Name: iPhoneHandle
| Name: ITSM
| Name: ITSMChangeManagement
| Name: ITSMConfigurationManagement
| Name: ITSMCore
| Name: ITSMIncidentProblemManagement
| Name: ITSMServiceLevelManagement
| Name: OTRSMasterSlave
| Name: Survey
| Name: SystemMonitoring
| Name: TimeAccounting


Download location:

https://portal.otrs.com/otrs/public.pl? ... cDownloads#

Thanks Jojo.

[mollelr]

Seems like doing the update the command line way might not be the best way to go?
Under Admin panel, all packages manually installed via command line are marked with alerts:

" Package not verified due a communication issue with verification server "

E.g. " iPhoneHandle 4.0.1 - Package not verified due a communication issue with verification server! "

I attempted a re-install of the packages from the web interface, and this did not make any difference.
System is half-functioning...with crashes here and there (I have to reload a browser session repeatedly)

_Thanks

[jojo]

delete the caches and check again. verify that cloud.otrs.com can bee reached via https from the OTRS server

[mollelr]

permissions were the problem this time around....
ran bin/otrs.SetPermissions.pl --web-group=apache and all is OK now. All packages show "verified"