Show first activity dialog on ticket create

[aph]

I have created a generic agent job, whereby a process can be selected on the ticket creation screen. On submitting the ticket, the ticket overview appears as the next screen.

Ticket creation screen:

Unbenannt_116.PNG

View on submitting the ticket:

Unbenannt_118.PNG

The agent would have to click on the 'Erfassung' button to start adding the data. Is there a way to configure OTRS such that on clicking the submit button, the agent is shown the first AD of the process, instead of the ticket overview?

Desired view on submitting the ticket:

Unbenannt_122.PNG

[jojo]

no.

But why he is not starting the process directly instead of using a phone ticket?

[aph]

Thanks for your reply.

I have created a dummy variable, which is a drop-down list of with process names and restricted the access to the values using ACL based on roles, effectively restricting access to processes not relevant to an agent. That way, agents theoretically have access to all processes and can handle tickets from other processes, yet cannot start processes not relevant to them.

A workaround, until processes are clearly defined.