A Customer based queue

[damirun]

Can we set into OTRS a list of queue that some customer should view into "TO:" field of ticket creation page?

For example:
- I have two customers: Mr.A and Mr.B;
- I have the following queues: Q1, Q2 and Q3.

I want that the customer Mr.A view only the queue Q1 and Mr.B view all of them (Q1, Q2 and Q3)

Can i set this into OTRS? And how?

Thanks to anyone for help.

[aph]

You can do this using ACL based on customer ID.

[damirun]

You can do this using ACL based on customer ID.

Thanks aph but I have tried to put this code into my config.pm but the user cliente1 see all queues:

$Self->{TicketAcl}->{'ACL2'} = {
Properties => {
Ticket => {
CustomerUser => ['cliente1',],
}
},

Possible => {
Ticket => {
Queue => ['Coda 1'],
},
},
};

But I want that "cliente1" just see the queue "Coda 1"

Can you help me more?

Thanks

[crythias]

You *really* shouldn't use customer based queues. Locations, fine, but customers? no. Queues are for groups of agents that can handle a category of ticket.