Process ticket default state
Moderator: crythias
Process ticket default state
How do I set the default state of a process ticket? There is no option similar to Ticket::Frontend::AgentTicketPhone###StateDefault under ProcessManagement in SysConfig
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Process ticket default state
You mean in the dropdown ?
When you edit your activity dialog and drag'n'drop the state field, you can enter a default value.
When you edit your activity dialog and drag'n'drop the state field, you can enter a default value.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Process ticket default state
Yup that did it.RStraub wrote:You mean in the dropdown ?
When you edit your activity dialog and drag'n'drop the state field, you can enter a default value.
Thanks
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache