Dynamically editing ticket text

[aph]

How can I dynamically add text to rich text editor when creating tickets. I'm trying to achieve something similar to this
viewtopic.php?f=62&t=5157#p23375
I slightly changed the function (removed the argument Queue):

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function toChange() {
   var oEditor = FCKeditorAPI.GetInstance('RichText');
   }

The switch is as follows

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$('#Dest').bind('change', function (Event) {
                Core.AJAX.FormUpdate($('#NewEmailTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);
            switch ( $('#Dest').val() ) {
                    case "5\|\|xxxx": 
                        			oEditor.SetHTML('this is line one<br/>and line2');
						break;
						.....
						}

My idea is to insert text to the RT editor whenever a certain value is selected for queue or a dynamic field for that matter. How do I achieve this?

[crythias]

viewtopic.php?f=60&t=8032

[aph]

I used the following statement:

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document.compose.RichText.value = "Employee Name: \nPosition: ";

instead of:

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oEditor.SetHTML('this is line one<br/>and line2');

Yet the text is not inserted in the body. Am I using the correct statement. The entries in post you referred to use the document.compose.RichText.value statement. Am I missing something? My code snippet below

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$('#Dest').bind('change', function (Event) {
                Core.AJAX.FormUpdate($('#NewEmailTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);
            switch ( $('#Dest').val() ) {
                    case "5\|\|xxxx":
                                 document.compose.RichText.value = "Employee Name: \nPosition: ";
                  break;
                  .....
                  }

[crythias]

You might want to alert something and try it without on switch to make sure it works at all.

[aph]

I didn't quite get you, but the switch is working fine. The alert pops up when the relevant queue is selected. I'm also able to show/hide fields dependant on the queue.

When I place the document.compose.RichText.value = "xxxx" statement outside the switch, it works and the value is inserted in the richtext box. Wonder why it doesn't work within the switch

[aph]

I also tried removing other statements from the switch to see whether they are any way blocking the statement from being excecuted, yet no success

[aph]

Any ideas on this? I have attached the entire .dtl. Below is my script

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            function queueFields() {
            $("[id^=DynamicField]").parent().addClass( 'Hidden' );
            $("[id^=LabelDynamicField]").parent().addClass('Hidden');
        }
            $('#Dest').bind('change', function (Event) {
                Core.AJAX.FormUpdate($('#NewEmailTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);
            switch ( $('#Dest').val() ) {
                    case "5\|\|ABC": // need to slash escape the pipes. Also, need to be in numerical order
                        queueFields();
						document.compose.RichText.value = "Dept: ABC <br>Position: ";

                    break;
					
					case "6\|\|PQR": // need to slash escape the pipes. Also, need to be in numerical order
                        queueFields();
						document.compose.RichText.value = "Dept: PQR <br>Position: ";
                        
                    break;
                    default:
                        queueFields();

                }
            });

[aph]

I came a step further. I was able to insert text using a statement inside the switch.

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document.compose.Subject.value = "test ";

On selecting the queue, the text is inserted in the subject field. I simply cannot figure out why the document.compose.RichText.value = "Dept: ABC <br>Position: "; statement doesn't work from within the switch.

Any pointers on this?

[reneeb]

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 CKEDITOR.instances.RichText.setData("test");

[aph]

That did it. Thanks!