How to change the colour of NOTE in Ticket

PriteshP23 · Post by **PriteshP23** » 30 Oct 2014, 11:42

When we close the ticket, it is in red colour and when one write the note, its also in RED colour. So, its confusing.

I would like to change the colour of NOTE.

I have seen release notes till beta4 but i couldn't find the solution.
(I have enable Sysconfig setting: Ticket::UseArticleColors )

Did i miss something?

Thanks in advanced.

jojo · Post by **jojo** » 30 Oct 2014, 11:48

closing also adds an internal note, thats why both are red. It is the same article type

PriteshP23 · Post by **PriteshP23** » 30 Oct 2014, 11:58

Thanks for reply. Is it possible to have this feature in next release?

jojo · Post by **jojo** » 30 Oct 2014, 12:12

I don't think so. Still it is the same article type

PriteshP23 · Post by **PriteshP23** » 04 Dec 2014, 16:49

@jojo: Do you think its possible in OTRS 4.2 or OTRS 5 ?

Thanks.

jojo · Post by **jojo** » 04 Dec 2014, 16:52

with some development for sure it can be possible. But it needs change of code.

PriteshP23 · Post by **PriteshP23** » 04 Dec 2014, 17:24

@jojo
Thanks for reply.
Any idea where to start ? How to modify the code?

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How to change the colour of NOTE in Ticket

How to change the colour of NOTE in Ticket

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Re: How to change the colour of NOTE in Ticket

Re: How to change the colour of NOTE in Ticket

Re: How to change the colour of NOTE in Ticket

Re: How to change the colour of NOTE in Ticket

Re: How to change the colour of NOTE in Ticket