Dear all,
Please help me Customer do not receive attach file when agent close ticket has got attach a file by browse to file in OTRS 3.3.8
Customer do not receive attach file when agent close ticket has got attach file
Moderator: crythias
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scottzu
- Znuny newbie
- Posts: 14
- Joined: 04 Dec 2014, 12:02
- Znuny Version: otrs-4.02
- Real Name: Scott Zụ
- Company: VPBank
- Contact:
Customer do not receive attach file when agent close ticket has got attach file
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: Customer do not receive attach file when agent close ticket has got attach file
Don't use close to send notifications. Use reply.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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scottzu
- Znuny newbie
- Posts: 14
- Joined: 04 Dec 2014, 12:02
- Znuny Version: otrs-4.02
- Real Name: Scott Zụ
- Company: VPBank
- Contact:
Re: Customer do not receive attach file when agent close ticket has got attach file
work fine, Thank so much
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scottzu
- Znuny newbie
- Posts: 14
- Joined: 04 Dec 2014, 12:02
- Znuny Version: otrs-4.02
- Real Name: Scott Zụ
- Company: VPBank
- Contact:
Re: Customer do not receive attach file when agent close ticket has got attach file
Dear crythias,
When reply , how to set defaut Next ticket state: Close success
When reply , how to set defaut Next ticket state: Close success