Postmaster filtering

[vinesh]

hi,

I wanted to create a postmaster filter based on the subject and if subject matches exactly, it should change the customer ID and other details.If its not matching exactly system should not consider this rule.

when I do in OTRS, if my condition matches anywere in subject, it is applying the rule. How can i change it?

example.

If i set rule to match subject as XYZ and do the rule, it will work even for RE:XYZ.

[RStraub]

As it is a regexp, you might want to try the begin-of-line anchor "^".

So enter in your field "^XYT"

[vinesh]

Hi RStraub Thanks it worked superb.

[vinesh]

Filter Condition difference for the below because i see document for only X-OTRS-Loop not for X-Loop and X-No-Loop, so requesting the difference between this 3. Thanks.

X-Loop
X-No-Loop
X-OTRS-Loop