Multi select templates to Reply Ticket

PriteshP23 · Post by **PriteshP23** » 04 Dec 2014, 16:42

Hello,

Somtimes agents need to select more than one template from the list to reply the ticket. Please see the image.

How one can multi-select templates while replying the ticket?

Thanks in advanced.

reneeb · Post by **reneeb** » 04 Dec 2014, 17:02

This would need development

PriteshP23 · Post by **PriteshP23** » 04 Dec 2014, 17:23

@raneeb
Thanks for reply.
Any idea where to start ? How to modify the code?

Post by **crythias** » 05 Dec 2014, 05:53

not possible. Not practical.

reneeb · Post by **reneeb** » 05 Dec 2014, 16:25

@crythias: I can think of this case: You have answers to single questions in the answer templats. And when you have two (or more) questions in one ticket, you can add all answers to those questions.

@PriteshP23: You have to change https://github.com/OTRS/otrs/blob/rel-4 ... Compose.pm so that it accepts several answer ids. And you have to change the "SelectionBuild" call where the answer dropdown is created so that this is a multiple select

jojo · Post by **jojo** » 05 Dec 2014, 16:28

Use FAQ Module for this

PriteshP23 · Post by **PriteshP23** » 08 Dec 2014, 11:22

@reneeb:
Wow ! It seems good. Can you elobrate "SelectionBuild", please? I didn't get you.

@jojo:
I have already installed FAQ 2.3.2 Package. Its possible by FAQ package, is it so ?

Thanks in advabced.

Znuny Open Source Ticketsystem

Multi select templates to Reply Ticket

Multi select templates to Reply Ticket

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Re: Multi select templates to Reply Ticket

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Re: Multi select templates to Reply Ticket