Number of Tickets/per Queue is wrong since the update to 4.0.2

[geli65]

Hello

since I updated OTRS from version 3.3.9 to 4.0.2, the number of tickets that is shows in the ticket overview (behind each queue) is higher than the real number if I count the tickets. Even if I would add locked or merged tickets.

Is there someone with the same issue?

Kind Regards
Guido

OTRS 4.0.2, Ubuntu 12.04, MySQL 5.5.40

[pituca]

Did you run otrs.RebuildTicketIndex.pl?

This can be done in the background to calculate the ticket numbers for the queue view screens.

Please read carefully the upgrade process and you will be fine.

http://otrs.github.io/doc/manual/admin/ ... ading.html

Ruben.

[geli65]

Thanks Ruben,

that was it. I applied it, but with the wrong user account.

Guido