[SOLVED]Two trusted domains, LDAP authentication

[ThomasPL10]

Hello

I've got a question to you guys. I have two fully trusted domains DOMAIN 1 & DOMAIN 2. LDAP on DOMAIN 1 has been already connected with my OTRS and everything is perfect. My goal is to make possible to login as customers for users from DOMAIN 2. I found on the Internet that I have to add second LDAP backend in my configuration. Do you know is it possible to avoid changes in configuration like this if both domains are fully trusted?

[crythias]

if domain2 can be authenticated through domain1, yes. If not, no, just add the other domain as an additional backend, increasing the index appended to the config entries.

[ThomasPL10]

Hello once again.

Hipothetically if the domain2 can be authenticated through domain1 then while user is logging in he should as a username use "domain2\username" or "username@domain2" or just simply "username"?

[crythias]

Hipothetically if the domain2 can be authenticated through domain1 then while user is logging in he should as a username use "domain2\username" or "username@domain2" or just simply "username"?

Assume the user is logging into a workstation, or outlook web access. Whatever would apparently work for that login should work for OTRS. (domain\username?).

Of course, ain't nothing to it but to do it, and report your findings.

[ThomasPL10]

Thank you crythias. If I have any results I'll write here about it.

[ThomasPL10]

I've implemented second authentication backend it works perfectlly.