[OTRS4] Cron error: Can't load agent job file 'Kernel::Config::GenericAgent':

[Rici]

Hi all,

I keep seeing this error in my cron jobs:
http://kopy.io/Sp1Oi

Any ideas on what may be causing it?

[crythias]

Please don't use shortlinks on this website. There's no way to know where they go and you can easily upload and embed pictures directly within this forum. Also, if possible, please don't use pictures for text. It is not accessible for all users.

[Rici]

Hi crythias,

sorry I was just trying to present the error in a more readable manner by using something that highlights syntax.
It's not a shortlink, kopy.io is a service for pasting code.

Here's the error I keep getting in my crons:

Code: Select all

Subject: Cron <otrs@xyzwueaawj> $HOME/bin/otrs.GenericAgent.pl >> /dev/null
Content-Type: text/plain; charset=ANSI_X3.4-1968
X-Cron-Env: <MAILTO=root@xashejaea.io>
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/opt/otrs>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=otrs>
Message-Id: <20141207154002.373CF20EC732@xyzwueaawj>
Date: Sun,  7 Dec 2014 15:40:02 +0000 (UTC)

ERROR: OTRS-otrs.GenericAgent.pl-51 Perl: 5.18.2 OS: linux Time: Sun Dec  7 15:40:02 2014

 Message: Module Kernel/Config/GenericAgent.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl .)

 Traceback (42649):
   Module: /opt/otrs/bin/otrs.GenericAgent.pl Line: 101

ERROR: Can't load agent job file 'Kernel::Config::GenericAgent':

[reneeb]

On the command line:

Code: Select all

cp /opt/otrs/Kernel/Config/GenericAgent.pm.dist /opt/otrs/Kernel/Config/GenericAgent.pm

[Rici]

Damn that was easy, I thought I renamed all the .dist files in there ...

Thanks!!