Hello,
Is there a way agents should only be granted access to new and open tickets?
In other words. The agent never sees closed tickets?
Best Regards
Frank
* OTRS 4
Agents: Access only to tickets with specific status
Moderator: crythias
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reneeb
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Re: Agents: Access only to tickets with specific status
You could move the tickets on the close action to a queue where the agents have no permissions.
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Commercial add ons: http://feature-addons.de