OTRS - 4.0.2 - Int. Server Error opening tickets customer portal

[pituca]

Hello team,

Sorry to come back with another issue from my (3.3.7 to 4.0.2) upgrade. I can login normally to the customer portal and even create a ticket however when i try to open a ticket I receive an Internal Server Error.

Can't locate object method "CheckCharset" via package "Kernel::Output::HTML::
Layout" at /opt/otrs//Kernel/Modules/CustomerTicketZoom.pm line 1352. \n

0. I performed the upgrade using RMP.
1. I re-run the SQL and Perl script and they completed successfully.
2. I ran RebuildConfig and DeleteCache as otrs user.
3. I ran SetPermissions.
4. I restarted all services.

Really don't know what else to check and I will appreciate your assistance whenever you have time to replay.

Ruben.

[reneeb]

Do you have any addons installed? In OTRS 4.0 there is no method call in line 1352 https://github.com/OTRS/otrs/blob/rel-4 ... m.pm#L1352

[pituca]

You are right, I previously had some addons (Znuny) however when I check in the package manager non of them are there. Is there a way to uninstall them at this point or I need to start from the begining once again? or can I even copy pase the code of the module from the link you send me?

Thank you.

Ruben

[reneeb]

Did you restart your webserver after you've deinstalled the addons?

[pituca]

I didnt unistall them before the upgrade and dont show up either right now in the package manager.

[pituca]

After copying the module from github my system got back to normal.

Thank you so much

Ruben.

[jevans]

After copying the module from github my system got back to normal.

Thank you so much

Ruben.

This also fixed my issue.