DynamicField in transition Activites

[montoxic]

Hi

I search the forum and google it, but i didnt find any good information, so i ask here

I am trying to learn to create process tickets, it is really cool feature and i see a lot of cases where this can be used. But i am struggeling on one thing at the moment.

I have a process called new employee and in the process i have a dynamic dropdown with all the managers. The value of the field is the CustomerID of the managers.

So in the transistion activity i want to set the customerID (TicketCustomerSet) with the value from the Dynamic field. I tried to enter the fieldname with or without the DynamicField_.

1. I think the first question should be: Am i doing it wrong or is it not possible?
2. The reason why i created this dropdown is because i dont want to the "field" CustomerID, because it should only be the department managers in that sekection. Any suggestion of how to this in another way? ACL?

Thanks in advance

[RStraub]

Which version do you use?

Before 4.xx you cannot use variable values (read: dynamic field values) to set a variable. Pre 4.xx those values in transition actions had to be hardcoded or the perl-code had to be modified.