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[aboll]

Hello,

I started OTRS for a few days. I've tried to configure OTRS the best i can do but today, i've made a huge mistake.

My situation :

I started to use OTRS with superuser and renamed it to "user1" (for exemple). Then i configured groups and i've put "user1" (who was superuser) in a group who did NOT have superuser policies...

Now, i don't have any account to use to connect myself for administration...I only have "Agents" and no superuser...

I've tried to log in with default logins witch as "root@localhost" pass: "root" but it did not works...

How can i get my access to superuser back?

Thank you so much for reading, i apologise for my bad english, it is not my main language!

[reneeb]

If you've renamed the superuser, you should login with the new username "user1".

[aboll]

Yes but now the "user1" is considered as an agent so i can't do stuff that a admin can do...

[reneeb]

On commandline:

Code: Select all

cd $OTRS_HOME
perl bin/otrs.AddUser2Group.pl -u user1 -g admin -p rw

Edit: instead of $OTRS_HOME, you have to use the name of the directory where your OTRS is.

[aboll]

Ho man... Thank you so much !! It works !!