Change Tme for email auto fetch

[jschlueter]

Is there a way to change the amount of time they systems checks email? I believe it is currently 5 minutes but was wondering if we could reduce that to 3 minutes or so? Thanks

[crythias]

yes. edit the otrs/var/cron and reload bin/Cron.sh restart otrs.

But if you want even faster, consider changing to instant instead of polling.

viewtopic.php?f=53&t=16009#p91142

[jschlueter]

Since var/cron is a directory, I assume you mean edit the fetchmail.dist file within. I did so and changed the cron entry to 3 minutes instead of 5 and then ran 'bin/Cron.sh restart otrs'. However, now crontab for the otrs user is completely empty and mail is not being fetched at all. How can the crontab for the otrs be rebuilt?

Thanks.

[crythias]

there should not be any dist files. all .dist files should be without extension.

[pseudoyams]

Run these commands:

cd /opt/otrs/var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
cd /opt/otrs/bin

edit the fetchmail file to reflect the changes then run:

./Cron.sh restart otrs

You owe me lunch.

(I'm co-workers with the OP )