[SOLVED] My Services -- Missing Services

[subarugeek]

Ive discovered on my 4.0.2 appliance that if a service is set to invalid, any valid sub-services of that service do not appear in My Services.

Our services are structured like this to force customers to be more specific:

Code: Select all

  SERVICE    | VALIDITY
------------------------
Software	  | Invalid
--Program1	| Valid
	-Module1  | Valid
	-Module2  | Valid
--Program2	| Valid
--Program3	| Valid

Because the root service is set to invalid, none of the sub-services appear in My Services. This is annoying for us, has anyone else had this issue? Is there a workaround to force the sub-services to show up?

[subarugeek]

I figured out how to fix this. Here is how you do it if anyone else has this problem:

Edit Kernel::Output::HTML::PreferencesCustomService and change Valid => 1 to Valid => 0. Like this:

Code: Select all

  # get all services
    my %ServiceList = $Kernel::OM->Get('Kernel::System::Service')->ServiceList(
        Valid  => 0,
        UserID => $Self->{UserID},

[jojo]

if the service is not valid why should OTRS show the subservices?