DB error after Upgrade from 3.3 to 4

[vinesh]

[root@helpdesk scripts]# su -c ./DBUpdate-to-4.pl -s /bin/bash otrs

Migration started...

Step 1 of 15: Refresh configuration cache...
If you see warnings about 'Subroutine Load redefined', that's fine, no need to w orry!
done.

Step 2 of 15: Check framework version... done.

Step 3 of 15: Migrate FontAwesome icons... done.

Step 4 of 15: Migrate ProcessManagement EntityIDs... [Wed Nov 26 15:35:27 2014] DBUpdate-to-4.pl: Error: No new EntityID was created for Activity: A3} at ./DBUpdate-to-4.pl line 534.
[root@helpdesk scripts]#

[vinesh]

My issue resolved after deleting all Process Management events and did DBUpdate-to-4.pl which was giving error if the Process Management events are available. Thanks.

[bresch]

Hi vinesh,

i got the same error
"Step 4 of 15: Migrate ProcessManagement EntityIDs... [Mon Dec 15 11:40:42 2014] DBUpdate-to-4.pl: Error: No new EntityID was created for Activity: A2} at /opt/otrs/scripts/DBUpdate-to-4.pl line 534."

I have deleted all activities and also every content of the pm_tables but there is still the same problem.

What can i do?

NEED HELP, PLEASE?!?!?

[vinesh]

which version of OTRS 4.xx are you using?

Refer : viewtopic.php?f=53&t=27285

[bresch]

I'm using 3.3.6 and try to upgrade to 4.0.2

while migration via DBUpdate-to-4.pl, step 4 said:

Step 4 of 15: Migrate ProcessManagement EntityIDs... [Mon Dec 15 11:27:45 2014] DBUpdate-to-4.pl: Error: No new EntityID was created for Activity: A24} at /opt/otrs/scripts/DBUpdate-to-4.pl line 534.


how can i do it right? is there an way to do this manual?