[SOLVED] Kernel::System::Ticket->TicketGet() Fields

[ossys]

I'm working with the Kernel::System::Ticket API as defined here:
http://otrs.github.io/doc/api/otrs/3.3/ ... et.pm.html

I'm getting the ticket as follows:

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$Self->{TicketObject} = Kernel::System::Ticket->new( %Param );
my %TicketInfo = $Self->{TicketObject}->TicketGet(
   TicketID => $Param{Data}->{TicketID},
   UserID => 1,
);

And I'm able to get information regarding that ticket using:

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$TicketInfo{Priority}

I can't help but notice that the Ticket object I'm returned does not contain the text body of the Ticket! I have poured through the API documentation and passed additional fields to the TicketGet() methods such as "DynamicFields => 0," and "Extended => 1,". However, I'm still unable to see how to retrieve what the person actually typed in the "Text" field of the ticket. I would expect something like:

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$TicketInfo{Text}

But it is not there.... How can I get this field from the Ticket object that I'm pulling?

Thanks!

[eandrex]

from
http://otrs.github.io/doc/api/otrs/3.3/ ... le.pm.html
you can use

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my %FirstArticle = $Self->{TicketObject}->ArticleFirstArticle(
  TicketID => $Param{Data}->{TicketID},
);

now in %FirstArticle you would have

$FirstArticle{From}
$FirstArticle{Subject}
$FirstArticle{Body}
...

hope it helps

[ossys]

Yes that's exactly what I needed, thank you very much for the assistance!!