I'm using OTRS appliance 4.0.3 and I need to add an user A to view the company tickets of two companies ABC and XYZ, but I could not add the user A with 2 customers IDs.
Kindly advise how to setup and seems to be the OTRS appliance which uses PostgreSQL database and I don't know how to manage.
Need to use customer with multiple IDs in OTRS Appliance
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reneeb
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Re: Need to use customer with multiple IDs in OTRS Appliance
Add column 'customer_ids" in the customer_user table, Add UserCustomerIDs field in mapping (see https://github.com/OTRS/otrs/blob/rel-4 ... s.pm#L1383). Please do not edit Kernel/Config/Defaults.pm, but put the CustomerUser configuration in Kernel/Config.pm
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Re: Need to use customer with multiple IDs in OTRS Appliance
Hi reneeb, thanks a lot. But could you instruct more detail because I don't know much about PSQL and linux command:reneeb wrote:Add column 'customer_ids" in the customer_user table, Add UserCustomerIDs field in mapping (see https://github.com/OTRS/otrs/blob/rel-4 ... s.pm#L1383). Please do not edit Kernel/Config/Defaults.pm, but put the CustomerUser configuration in Kernel/Config.pm
1. Add column 'customer_ids" in the customer_user table: how to add this column in Postgres SQL
2. Add UserCustomerIDs field in mapping: Where can I add line 1383 to Config.pm? Which line will I add the line 1383 to it?
Kindly advise more detail