Customization is not working

[Gunjan]

Hi ,

I am using otrs 3.3.9 and I have made some modifications in Modules files (.pm), *.pm files under HTML folder. and I saved all these modifications under required folder in the folder 'opt/otrs/Custom/'. my modifications are not working. can anyone please tell me how can I make Custom folder working by default?


Thank you in Advance!
Gunjan

[Giulio Soleni]

Hi,
mind that you have to replicate the exact directory hierarchy below /opt/otrs/Custom/ folder ... that is, for example, if you customized /opt/otrs/Kernel/Config.pm you have to displace it below /opt/otrs/Custom/Kernel/Config.pm and so on...
And all the custom files must have the same ownerships and permissions of the original one.
Better it is if at the end of the customization you run /opt/otrs/bin/otrs.SetPermissions.pl with the specifics of your OS system.

[Gunjan]

Hi Giulio,

Thank you for the information, but I have already done the things that you have asked to do. Can you please tell me is there any functionality on frontend where you have to set the /Custom setting?

Regards,
Gunjan

[Giulio Soleni]

hi,
/opt/otrs/Custom folder does not need to be "activated" from the frontend ...
May you please post the files you customized (at least their names and full path) so that we can see if there is something left to do...

[reneeb]

Did you restart the webserver?

[Gunjan]

apache server?

[reneeb]

yes