changing customer id ldap

Moderator: crythias

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wladan
Znuny newbie
Posts: 9
Joined: 04 Mar 2014, 13:13
Znuny Version: 3.3.4
Real Name: Vladan Jović

changing customer id ldap

Post by wladan »

Hi everibody! :)
I have one question.

Action=AgentTicketZoom
Image

How do I set the fields CustomerID not linking to
index.pl?Action=AgentCustomerInformationCenter;CustomerID=something% 40gmail.com
I want to linking to, for example:
https://www.google.rs/search?q=something@gmail.com
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Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: changing customer id ldap

Post by Giulio Soleni »

Hi,
maybe you can find some hints on this "howto" howto from crythias
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
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wladan
Znuny newbie
Posts: 9
Joined: 04 Mar 2014, 13:13
Znuny Version: 3.3.4
Real Name: Vladan Jović

Re: changing customer id ldap

Post by wladan »

What a file I need to edit?
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Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: changing customer id ldap

Post by Giulio Soleni »

You should copy & paste from /opt/otrs/Kernel/Config/Defaults.pm the section related to customer configuration into /opt/otrs/Kernel/Config.pm (or better define a pretty new file as a copy of /opt/otrs/Kernel/Config.pm and put it into /opt/otrs/Custom/Kernel/Config.pm).
And then edit your Config.pm
Mind: never edit the Defaults.pm directly.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
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