OTRS 3-3.8 not working on RHEL 6(IMPOrTANT)

[maddy]

Team ,
I have just tried to OTRS (3-3. on RHEL 6 .
I have also installed some modules (But some are not installed like GD etc....).
I have notice all services running fine (MYSQLD,OTRS and HTTPD).
But when i tried to open otrs in firefox using "http://yourhost/otrs/index.pl" am getting a page cannot be find/displayed error .
Is that mandatory that all modules should be installed .

Modules Missing :

o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o GD...............................Not installed! (optional - Required for stats.)
o GD::Text.......................FAILED! Not all prerequisites for this module correctly installed.
o GD::Graph......................FAILED! Not all prerequisites for this module correctly installed.

Am getting this error while trying to install modules through CPAN :


**UNRECOVERABLE ERROR**
Could not find gdlib-config in the search path. Please install libgd 2.0.28 or higher.
Warning: No success on command[/usr/bin/perl Build.PL --installdirs site]
LDS/GD-2.56.tar.gz
/usr/bin/perl Build.PL --installdirs site -- NOT OK
Failed during this command:
LDS/GD-2.56.tar.gz : writemakefile NO '/usr/bin/perl Build.PL --installdirs site' returned status 512




While starting HTTP am getting below ,

Starting httpd: [Tue Dec 30 17:20:51 2014] [warn] The ScriptAlias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 5 will probably never match because it overlaps an earlier ScriptAlias.
[Tue Dec 30 17:20:51 2014] [warn] The Alias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 6 will probably never match because it overlaps an earlier Alias.
httpd: Could not reliably determine the server's fully qualified domain name, using *.*.*.*(IP) for ServerName


Thanks in advance .

[reneeb]

Regarding the GD issue: Try to install them with your systems package manager.

Regarding the other issue:

Starting httpd: [Tue Dec 30 17:20:51 2014] [warn] The ScriptAlias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 5 will probably never match because it overlaps an earlier ScriptAlias.
[Tue Dec 30 17:20:51 2014] [warn] The Alias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 6 will probably never match because it overlaps an earlier Alias.
httpd: Could not reliably determine the server's fully qualified domain name, using *.*.*.*(IP) for ServerName

So check your apache configs and find all the ScriptAlias'

[maddy]

Hi ,

PLease kindly give document if you have !!!

[reneeb]

I don't know which configuration files you have.

Please do

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cd /etc/apache2
grep -r "ScriptAlias" conf*

(I don't know the location where RHEL installs the Apache to)

[Giulio Soleni]

Hallo,
my contribute related to the module installation issues.
With CentOS 6.x all the required modules are available from the standard repos or from EPEL repos and can be installed with yum. I guess the same is for RHEL 6.
These are the steps valid for CentOS 6 x86_64:
- Setup EPEL repos as
download the last available version of EPEL repository in a tmp folder:

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wget http://ftp-stud.hs-esslingen.de/pub/epel/6/x86_64/epel-release-6-8.noarch.rpm

... along with EPEL repo public key, that must be imported in the rpm Public Key Infrastructure:

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wget --no-check-certificate https://fedoraproject.org/static/0608B895.txt
mv 0608B895.txt /etc/pki/rpm-gpg/RPM-GPG-KEY-EPEL-6
rpm --import /etc/pki/rpm-gpg/RPM-GPG-KEY-EPEL-6

and install the EPEL repository:

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yum install epel-release-6-8.noarch.rpm

- Install all the required Perl Modules:

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yum install "perl(Net::LDAP)"
yum install "perl(Date::Format)"
yum install "perl(Net::DNS)"
yum install "perl(Crypt::Eksblowfish::Bcrypt)" 
yum install "perl(DBD::mysql)"     <<<<< IMPORTANT: this package requires mysql-community-libs-compat
yum install "perl(GD)"
yum install "perl(GD::Text)"
yum install "perl(GD::Graph)"
yum install "perl(JSON::XS)"
yum install "perl(Mail::IMAPClient)"
yum install "perl(PDF::API2)"
yum install "perl(Text::CSV_XS)"
yum install "perl(YAML::XS)"

The following pkg is not strictly required but strongly suggested:

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yum install "perl(Apache::DBI)"

The following package is required to use the Generic Interface.

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yum install "perl(SOAP::Lite)"

As for CPAN... as reneeb already suggested, whenever available you should install and update all the packages using your systems package manager (yum for CentOS and RHEL) so that you may keep updated and aligned the internal rpm system database.
However you may also use CPAN, of course, that requires itself some modules to be installed ahead of time. So check if you have already installed the following:

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yum install perl-YAML
yum install gcc
yum install gdbm.i686
yum install gdbm-devel
yum install gdbm-devel.i686

Then configure CPAN issuing the command:

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perl -e shell -MCPAN

If you already run the auto-configuration procedure before, you may run it again from the CPAN prompt issuing the following command:

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cpan> o conf init

Finally, just to point you in the direction about Apache configuration, in RHEL the configuration files are under /etc/httpd/conf/httpd.conf
I think you should check if you have installed all the required apache packages:

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yum list httpd

And if you do not have "devel" installed, then install them also:

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yum install httpd-devel
yum install httpd-devel.i686

EDIT: I forgot to mention that on RHEL you should disable SELinux. To do this edit /etc/selinux/config file changing the line:

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SELINUX=enforcing

into

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SELINUX=disabled

and reboot the system

and also iptables firewall, if not strictly required, should be disabled issuing the following:

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service iptables save
service iptables stop
chkconfig iptables off
service ip6tables save
service ip6tables stop
chkconfig ip6tables off

HTH

[maddy]

Team ,

Have already configured "EPEL" on my RHEL 6 .
But am not getting the modules .
PLease find below details .


yum install "perl(GD)"
Loaded plugins: product-id, refresh-packagekit, security, subscription-manager
Updating certificate-based repositories.
Setting up Install Process
No package perl(GD) available.
Error: Nothing to do


Thanks in advance .

[maddy]

When i tried to install via CPAN ,

**UNRECOVERABLE ERROR**
Could not find gdlib-config in the search path. Please install libgd 2.0.28 or higher.
Warning: No success on command[/usr/bin/perl Build.PL --installdirs site]
LDS/GD-2.56.tar.gz
/usr/bin/perl Build.PL --installdirs site -- NOT OK
Failed during this command:
LDS/GD-2.56.tar.gz : writemakefile NO '/usr/bin/perl Build.PL --installdirs site' returned status 512


AM getting above error .

[maddy]

Please find my configuration details .

# httpd -v
Server version: Apache/2.2.15 (Unix)
Server built: Oct 6 2011 11:06:33
# cat /etc/redhat-release
Red Hat Enterprise Linux Server release 6.2 (Santiago)
# rpm -qa otrs
otrs-3.3.11-01.noarch
# rpm -qa mysql
mysql-5.1.52-1.el6_0.1.x86_64
# uname -a
Linux 2.6.32-220.el6.x86_64 #1 SMP Wed Nov 9 08:03:13 EST 2011 x86_64 x86_64 x86_64 GNU/Linux.

Team please kindly help me am in very critical condition !!!!

[Giulio Soleni]

If you cannot install perl(GD) from official repositories you may try to download and install it from a public repo:
This for example ftp://rpmfind.net/linux/centos/6.6/os/x ... x86_64.rpm
However sometimes CentOS packages are not 100% equals to RHEL packages ... often in terms of dependencies.
In CentOS it's easy to find, download and install all the dependencies for a package since it's all free.
In RHEL it should be easy too, unless you do not have a RHN subscription.

Anyhow, try to download that perl-GD-2.44-3.el6.x86_64.rpm above and install it on your system with the following:

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up2date -i -v perl-GD-2.44-3.el6.x86_64.rpm

and if it does not work try also:

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rpm -ivh --aid perl-GD-2.44-3.el6.x86_64.rpm

Both these command in RHEL should install a package along with all its required dependencies - provided that you have an active subscription with Red Hat.
Otherwise, my personal suggestion is switch to CentOS or OpenSuSE or another OTRS supported open Linux platform.

[maddy]

When am trying to instal, am getting an error to install the below

libgd 2.0.28


Can any one help !!!!Its would be very much appreciate !!!!

[jojo]

get commercial help for setup or an hosted system.

[maddy]

???????
Sorry !!!! cant understand !!!!

[jojo]

buy commercial services for setup and operation

[maddy]

Hi Finally i have installed the GD module also .

But still i couldn't get on webpage by using "http://localhost/otrs/installer.pl".
Please help me guys !!!!
How can i install through webpage .

[reneeb]

I don't know which configuration files you have.

Please do

Code: Select all

cd /etc/apache2
grep -r "ScriptAlias" conf*

(I don't know the location where RHEL installs the Apache to)

Nothing to add... Did you run the commands? What was the output?

[maddy]

Team ,

Please find the below config details .

# httpd -v
Server version: Apache/2.2.15 (Unix)
Server built: Oct 6 2011 11:06:33
# cat /etc/redhat-release
Red Hat Enterprise Linux Server release 6.2 (Santiago)
# rpm -qa otrs
otrs-3.3.8-01.noarch
# rpm -qa mysql
mysql-5.1.52-1.el6_0.1.x86_64
# uname -a
Linux 2.6.32-220.el6.x86_64 #1 SMP Wed Nov 9 08:03:13 EST 2011 x86_64 x86_64 x86_64 GNU/Linux

Note:

SElinux is disabled (But didnt reboot system).
I have installed , When i try on webpage to open "https:localhost/opt/index.html) am getting below error .
_________________________________________________________________________________________________________________________
The connection has timed out

The server at *.*.*.(IP) is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Try Again

__________________________________________________________________________________________________________________________
Apache config file : /etc/httpd/conf.d/zzz_otrs.conf

[reneeb]

What does the error log say?

[maddy]

Hi Team,

I have installed OTRS on RHEL 6 .
But i couldn't able to connect in Firefox , I was getting an error like firewall blocking etc......
Then i disabled SE_Linux and added some rules in iptables to allow port 80 and 443 .
Now i can able to access .
So i should keep SE_Linux in disable mode always !!!!!


Thanks ,
Maddy !!