Hi all,
I am really new with OTRS.
I am trying to get the Customer Information (from New Phone ticket form) values and save it into a variable.
The Customer Information is on your right of the page New Phone Ticket.
Eg : I save the Address of customer that is taken from Customer Information.
And then use the Address for the Billing Address field for the form "New Phone Ticket"
I need to use Javascript for this.
Here's how you get the Customer Information details :
If you open the new ticket phone and choose a Customer User, there will be a list of Customer Information like Firstname, Lastname and etc.
The info will be taken from database automatically when we select a Customer User
I have been trying to look for the part of the coding that involve the sidebar column of Customer Information but failed.
I hope you guys can give me a hand here. Thanks in advance.