AgentTicketViewStatus Previous Owner addition

[Jason]

Hi,

I was looking for a way to add a new column to the page for AgentTicketViewStatus. The field i'm looking to add is the Previous Owner as you can see it on new notes for tickets.

However I seem to be having a hard time finding a field name for this in particular. Has anyone tried this and know if it can or cannot be done?

[Rooobaaat]

why you want to see the previous owner?
You can also look in the ticket history

[Jason]

Hi,

Apologies for the late reply.

We want to view the previous owner on the AgentTicketViewStatus as for some tickets we often need to change ownership of the ticket.
It would be much more convenient to have this displayed in the grid if possible.

Do you know if this can be done?

[reneeb]

This would need to be developed.