AgentTicketViewStatus Previous Owner addition

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Jason
Znuny newbie
Posts: 15
Joined: 29 Jul 2013, 16:24
Znuny Version: 3.1.7

AgentTicketViewStatus Previous Owner addition

Post by Jason »

Hi,

I was looking for a way to add a new column to the page for AgentTicketViewStatus. The field i'm looking to add is the Previous Owner as you can see it on new notes for tickets.

However I seem to be having a hard time finding a field name for this in particular. Has anyone tried this and know if it can or cannot be done?
Rooobaaat
Znuny wizard
Posts: 432
Joined: 11 Sep 2014, 16:28
Znuny Version: OTRS 5.0.x

Re: AgentTicketViewStatus Previous Owner addition

Post by Rooobaaat »

why you want to see the previous owner?
You can also look in the ticket history
My english is better than your german :P

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Jason
Znuny newbie
Posts: 15
Joined: 29 Jul 2013, 16:24
Znuny Version: 3.1.7

Re: AgentTicketViewStatus Previous Owner addition

Post by Jason »

Hi,

Apologies for the late reply.

We want to view the previous owner on the AgentTicketViewStatus as for some tickets we often need to change ownership of the ticket.
It would be much more convenient to have this displayed in the grid if possible.

Do you know if this can be done?
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: AgentTicketViewStatus Previous Owner addition

Post by reneeb »

This would need to be developed.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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