[Solved] Mail filtering to specific queues

[aaronmuellerMF]

Recently updated from 3.3.6 to 3.3.11.

When tickets are submitted from our website to the email address OTRS checks, we add headers for the queue and the priority before sending the email, ie:

X-OTRS-Queue: MediaPro::Questions About Downloading
X-OTRS-Priority: 4 high

Prior to the upgrade OTRS would, when the email was parsed for the first time and the ticket was created, assign the ticket to the appropriate queue. This no longer occurs. Everything else seems to be functioning correctly, just this feature seems to be broken. I don't see anything in the logs to indicate what the problem would be.

Any ideas what the issue would be? Where to look, or how to trouble shoot it?

[aaronmuellerMF]

I figured out what the issue here was.

the `Trusted` value in bin/otrs.PostMasterMailbox.pl needed to be set to `1` after the upgrade.

Leaving this here for anyone who might come across this topic.