[SOLVED] Issue with Customer Users and LDAP

[andyt]

Just installed OTRS 4.0.3 onto Ubuntu 14.04 server and have managed to get LDAP authentication for customer users working but the cannot login unless I manually create a user in the back-end database. When they try to login they get the below:

Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.

I tried to follow several posts about changing the Config.pm file but didn't get very far, the issue seems to be that the bind to the LDAP source is anonymous and not using the account I created on the AD.

Any help would be appreciated!

[andyt]

I should also mention that the LDAP settings for the login were setup using the Admin section of the web front end in Framework -> Frontend::Customer::Auth

[Rooobaaat]

read doc.otrs.org

[andyt]

I did, it didn't help - that's the code that generates the anonymous LDAP binds (logged using WireShark)

[crythias]

Please read my need help? Link in my signature, which points to ldap troubleshooting.

[andyt]

Ok, thanks - I'll take a look!

[andyt]

I found the issue... UserPw was written as UserPW in the config file, changed the case of the w and LDAP authenticated successfully!