I have a question, in OTRS, what is the specific difference between responsible and owner, and what would be an example of its use,
Regards
Thank You.
difference between responsible and owner
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: difference between responsible and owner
One might be the one who has control over the ticket, the other might be the one actually doing the work.
An example might be a human dispatcher that owns all tickets but a responsible agent might be the one who goes out and actually does the action.
Or the terms might be reversed as the owner is one who is doing the work, but the responsible takes blame for it actually being done.
An example might be a human dispatcher that owns all tickets but a responsible agent might be the one who goes out and actually does the action.
Or the terms might be reversed as the owner is one who is doing the work, but the responsible takes blame for it actually being done.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask