Translate template Tag

[henriqg]

Hi,
I use OTRS translated to PT.
The problem is, when sending an email, OTRS does not translate the template tags.
My sample template is like:

Code: Select all

ticket está <OTRS_TICKET_State>

and the result is ticket está closed sucessful and should be ticket está fechado com sucesso.

I've checked the files Kernel/Language/pt.pm and Kernel/Language/pt_BR.pm and both have the translations for the string.

Is there a way to force this translation?

Thank you

[jojo]

no

[henriqg]

It's sad...

Is there a way to go around this issue? (even if it means forcing the translation somewhere in the code)

Thank you