Disable notifications when a note is added

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aph
Znuny superhero
Posts: 646
Joined: 20 Jun 2014, 12:11
Znuny Version: 3.3.9, 4.x, 5.x

Disable notifications when a note is added

Post by aph »

How to disable notifications when a not is added to a ticket?
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Disable notifications when a note is added

Post by jojo »

for whom?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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aph
Znuny superhero
Posts: 646
Joined: 20 Jun 2014, 12:11
Znuny Version: 3.3.9, 4.x, 5.x

Re: Disable notifications when a note is added

Post by aph »

For agents.
I suppose by default the owner and responsible are notified when a note is added to a locked ticket. I'm not sure if all agents with access to a queue are informed when note is added to an unlocked ticket.

I would like to disable this notification alltogether
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Disable notifications when a note is added

Post by jojo »

not possible
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
aph
Znuny superhero
Posts: 646
Joined: 20 Jun 2014, 12:11
Znuny Version: 3.3.9, 4.x, 5.x

Re: Disable notifications when a note is added

Post by aph »

Thanks
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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