Postmaster Filter Condition (AND Condition) [Solved with workaround]

[VectorJames]

Hi,

I'm trying to put tickets in a queue based on two rules, which I understand must both be matched, but it's not the behaviour I'm experiencing. Either my regex is wrong, or it's working with OR logic, rather than AND, or I'm missing the point somewhere:

From .*@mydomain.com|.*@myotherdomain.com
To support@xxxxxx.com
---
Header 1: X-OTRS-Queue
Value 1: My new queue

Regardless of the domain from where the email has been sent from, it always ends up in 'My new queue'. I only want it to go into 'My new queue' if it's been sent to support@xxxxxx.com AND it's come from either someone@mydomain.com or someone@myotherdomain.com

Any assistance with this will be very much appreciated!

Thanks
James

[crythias]

Check your SysConfig default Queue.

[VectorJames]

Thanks crythias.

This is set to raw, but I don't understand the significance to the problem

[crythias]

but I don't understand the significance to the problem

Regardless of the domain from where the email has been sent from, it always ends up in 'My new queue'.

Default destination would be my first guess.
Also dispatch by To

[VectorJames]

I've solved it with a work around instead... I'm not convinced the rules are AND. This is how I've worked around it:

1st filter (with stop processing on match):

From .*@mydomain.com|.*@myotherdomain.com (NEGATED)

Header 1: X-OTRS-Queue
Value 1: incoming email


2nd filter filter

To support@xxxxxx.com

Header 1: X-OTRS-Queue
Value 1: My new queue